BRISBANE WEST RENTALS - our tenants stand on solid ground.
Tenants of Brisbane West Rentals do not feel as if the ground is about to be swept out from under them. We have developed a tight yet transparent system for leasing properties. When a tenant signs a lease with us, they leave well-informed, assured that their well-being is just as important to their property manager as the satisfaction of the landlord.
You can depend on someone always being accessible - at the end of the phone, or in the office ready to discuss any difficulties with the property. We believe that follow-up to any call is key to a good relationship between the tenant and property manager.
We offer you, the tenant, a genuine service of respect and courtesy. If the time does come when your landlord decides not to renew your lease, you can be assured that we will journey the transition process of relocating with you and have you settled into new accommodation as smoothly as possible. The majority of our communication with our tenants is through email and when necessary, a personal consultation.
We believe in matching the right tenant with the right property. A happy tenant is a stable tenant and a healthy relationship is desired between Brisbane West Rentals and each tenant.
We inspect the property three times a year, taking photo documentation and compiling a detailed inspection report. This is to keep the property owner up-to-date as to the condition of their investment. This inspection is not designed to place stress on our valued tenants. We believe in establishing a good rapport with our tenants and through open and regular communication, keep their rental experience as easy as possible. Where possible, the property owner is invited to attend the property inspections with the manager.
Enquiries
If you would like to rent one of our managed properties, we suggest:
Application Processing
As soon as your Tenancy Application is received, we:
Turn around time is usually within 24 hours, provided we can contact all relevant parties within this period.
Approval
Bond
A deposit bond equivalent to four weeks rent is required to be paid after your tenancy application has been approved. All bonds are held in trust by the Residential Tenancy Authorities (RTA) for the duration of the tenancy. Bonds are refunded in full upon a satisfactory Exit Condition Report.
Condition Reports
Entry: The Queensland Tenancy Act 1994, requires us to conduct Entry Condition Reports that detail the condition of the property at the commencement of the tenancy. The tenant is required to acknowledge with or without additional comments and return the report to the property manager within three working days of the start of the General Tenancy Agreement. The report may include photographic documentations of the condition of the property.
Exit: When the tenant vacates the property at the end of the lease, our property manager will conduct an Exit Condition Report within 3 working days before the release of the bond. This is to ensure that the property is completely clean and has not been damaged, apart from the normal wear and tear resulting from the aging of the property.
Paying Rent
Rental Renewal/Vacating
When it is necessary to break the lease we require a written notification as soon as possible, as well as:
Vacating
Upon notification of vacating, a vacate pack will be posted outlining the tenants responsibilities and a check list to facilitate with obtaining the full bond.